Privacy Policy
This Privacy Policy (“Policy”) explains how Vox247 (“Vox247,” “we,” “our,” or “us”) processes Personal Data (defined below) of individuals who use our services, including our AI voice agent platform, assigned phone numbers, websites, and other online services (jointly, the “Services”). This Policy also explains your rights and choices about how we use your Personal Data, including how you can access or update certain information about you.
In this Policy, “Personal Data” means any information relating to an identified or identifiable individual, such as an individual's name, address, telephone number, or email address. In certain jurisdictions, this may also be referred to as “Personal Information.”
This Policy applies to instances in which we offer our Services, products, and platforms to individual users. For these relationships, Vox247 acts as a data controller and is governed by this Policy.
This Policy does not apply when we offer our Services and process Personal Data on behalf of enterprise/business customers as a processor. In such cases, our use of that data is governed by our customer agreements.
1. Categories of Personal Data We Collect
(a) Personal Data You Provide to Us
Contact Details: When you use our Services, we collect your name, email address, phone number, and any contact preferences you provide.
Call Recordings and Transcriptions: When you interact with a Vox247 AI voice agent by calling its assigned number, we record the audio of the call and generate a transcription. These recordings and transcripts are used to provide and improve our Services, including for the training and enhancement of our AI models.
Feedback/Communications: If you contact us directly, subscribe to updates, or respond to surveys, we collect your contact details and any information you choose to share.
Payment Details: If you make payments for our Services, our third-party payment processor (e.g., Stripe) collects and processes your payment-related information. Please review Stripe’s Privacy Policy for details.
(b) Personal Data We Collect Automatically
When you interact with our Services (e.g., visiting our website), we and our third-party partners may collect:
Device Information: IP address, browser type, operating system, device identifiers.
Usage Information: Interactions with our Services, such as call activity logs (excluding call content), and website navigation data.
Location Information: Inferred from your IP address (with consent where required).
(c) Personal Data We Collect from Third Parties
We may receive information from:
Service Providers: For example, Eleven Labs Inc., which provides the AI voice generation platform where all call recordings, transcripts, and generated audio are stored and processed on our behalf.
Public Sources: Limited to lawful uses, such as fraud prevention or identity verification.
2. Purposes of Processing Personal Data and Legal Basis
We process Personal Data for the following purposes:
Providing the Services: We use your Personal Data to deliver AI voice interactions via assigned phone numbers, including recording and transcribing calls. This processing is necessary for the performance of our contract with you.
Storing and Processing via ElevenLabs: We use Eleven Labs Inc. as a service provider to store and process all recorded and transcribed calls. This processing is necessary for the performance of our contract with you and based on our legitimate interest in delivering the Services.
AI Model Training and Improvement: We use call recordings, transcripts, and related metadata to research, develop, train, and improve our AI voice agents and related services. This includes refining speech recognition, transcription accuracy, and conversation quality. This processing is based on our legitimate interest in improving our products and services.
Customer Communication: We use your Personal Data to respond to inquiries, send service updates, and provide customer support. This processing is necessary for contract performance and based on our legitimate interest in maintaining our customer relationships.
Billing and Accounting: We process your Personal Data to handle payments and maintain records. This processing is necessary for contract performance.
Fraud Prevention and Security: We process your Personal Data to prevent malicious or illegal activity, protect accounts, and safeguard our Services. This processing is based on our legitimate interest in protecting our business and customers.
Analytics and Service Improvement: We use usage data to understand trends, identify problems, and enhance our features. This processing is based on our legitimate interest in improving our Services and, where tracking technologies are used, on your consent.Compliance with Legal Obligations: We may process your Personal Data to meet legal, regulatory, tax, or contractual obligations. This processing is necessary for compliance with applicable law.
3. Data Recipients
We may share your Personal Data with:
Service Providers:
Eleven Labs Inc. — AI voice generation, call recording and transcription storage. Privacy Policy: https://elevenlabs.io/privacy
Stripe — Payment processing.
Cloud hosting, analytics, and communication tools.
As Required by Law: With law enforcement or regulators when legally required.
Business Transactions: In the event of a merger, acquisition, or sale of assets.
We do not sell your Personal Data.
4. International Data Transfers
Your data, including call recordings and transcripts, may be transferred to and processed in the United States or other countries where our service providers (including ElevenLabs) operate. We take steps to ensure an adequate level of protection, including Standard Contractual Clauses where applicable.
5. Data Retention
We keep your Personal Data only as long as necessary to provide our Services or comply with legal obligations.
Call recordings & transcripts: Retained according to our contractual terms with ElevenLabs, and also retained for AI model training and improvement purposes.
Training Data: Retained for as long as needed to support and improve our Services, unless applicable law requires deletion or you exercise a legal right to request deletion.
6. Cookies & Tracking
Cookies, pixel tags, SDKs, or similar technologies (“Cookies”) are technologies used to collect information about users and their activities on a website. We and our third-party partners, such as analytics and advertising partners, may collect information about you using Cookies to collect information about your online activities over time and across different services.
The information collected via Cookies may include unique identifiers, system information, IP address, web browser, device type, the web pages that you visit just before or just after you use the Services, and information about your interactions with the Services, such as the date and time of your visit, and where you have clicked.
Types of Cookies We Use
Strictly Necessary Cookies: Essential for core site functionality, such as logging in or preventing bots from abusing forms.
Performance & Analytics Cookies: Help us understand how users interact with our Services so we can improve performance. We may use our own analytics tools or third-party providers like Google Analytics.
Targeting & Marketing Cookies: Used to deliver advertising relevant to you, limit the number of times you see an ad, and measure the effectiveness of ad campaigns.
Your Choices Regarding Cookies
Browser Settings: You can block or delete cookies through your browser settings.
Google Analytics Opt-Out: You can opt out by installing the Google Analytics opt-out browser add-on at https://tools.google.com/dlpage/gaoptout.
Third-Party Advertising Opt-Out: Visit the Network Advertising Initiative or the Digital Advertising Alliance websites to manage ad preferences.
7. Your Rights
Depending on where you live, you may have the right to:
Access, correct, or delete your Personal Data.
Restrict or object to certain processing, including AI model training where required by law.
Request portability of your data.
File a complaint with your local data protection authority.
You can exercise these rights by emailing privacy@vox247.com.
7. Your Rights
Depending on where you live, you may have the right to:
Access, correct, or delete your Personal Data.
Restrict or object to certain processing, including AI model training where required by law.
Request portability of your data.
File a complaint with your local data protection authority.
You can exercise these rights by emailing privacy@vox247.com.
8. Children’s Privacy
Our Services are not intended for individuals under 18. We do not knowingly collect Personal Data from children. If we discover such data, we will delete it.
9. Security
We implement reasonable technical and organizational measures to protect your data, but no method of transmission is 100% secure.
10. Updates to This Policy
We may update this Policy from time to time. Significant changes will be communicated as required by law.
11. Contact Us
If you have any questions about this Policy or how we handle your data:
Data Protection Officer
Vox247
Email: hello@vox247.com
